PRODUCT INFO

We accept the following methods of payment:

• Paypal
• Google Pay
• Apple Pay
• Klarna

More payment methods may be added in the future.

PAYMENT DATA PROCESSING

Retrotogs does not process or retain any clients financial or credit card details, and any processes during transactions are performed solely by the chosen payment channel.

FULFILLMENT AND SHIPPING

Fulfillment time is the time it takes to make your product. Retrotogs's fulfillment time aims to have products produced in 2–5 business days.

We aim to have your order shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Non domestic orders(outwith UK) may take  longer depending on the location.

Please note:

• Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
• Our fulfillment time doesn't account for the time an order might be put on hold.
• Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days.
• Our fulfillment times are an estimate, but not a guarantee.

COUNTRIES WE DON'T SHIP TO

We don’t ship to some countries because of legal restrictions or shipping carrier limitations.

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• The Gaza Strip region in Palestine
• Ecuador
• Cuba
• Iran
• Syria
• North Korea

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the your countries delivery distributors for more info.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

SHIPPING RATES

Shipping rates vary depending on location.

Order's over £50 automatically get shipped for free.

RETURNS

If your product is damaged product or has a manufacturing error, we offers a free replacement or a refund if you contact us within 14 days of product delivery.

Please get in touch with me at [email protected] and provide a clear photo showing the issue.

Returns and exchanges are not supported if you ordered the wrong size, color, or simply have changed your mind.

If you need further help don't hesitate to get in touch via the email address [email protected] or alternatively use the contact form by clicking here

We aim to respond to all queries within 24 hours.